This is our year for major purchases. First we had to replace my husband’s car, courtesy of a rude conversation with another vehicle. (No one got hurt, that’s all we cared about.) Then we had to buy a mower because doing an acre with a push mower just wasn’t gonna happen. It particularly wasn’t gonna happen when I would be the one who would have to do it courtesy of the hours my husband works. I’m not allergic to hard work, but mowing and I have never been on good terms. Now, courtesy of the myriad little things that can go wrong with anything that has 168,000 miles on it, we had decided we had to replace my silver dragon.
So today I committed an act of minivan. Yes, I looked at other types of wheeled things, even drove some of them for anywhere between half a day and overnight (dealerships are remarkably accomodating about letting you take something to show a working spouse), but for the most part they didn’t fit me - which is to say that hips screwed up in my teens complain way too loudly in a standard style car seat now I’m hitting middle age. (Really puts a crimp in my driving when my foot goes to sleep, y’know?) I’d wanted something with 4-wheel or all-wheel drive, but there was still that sleeping-foot thing. So in the end we decided to stick with the tried and true and get another van.
Enter the internet. Dealerships (at least the smart ones) have discovered that there are people who will a) car-shop online, coming in asking to test drive a specific vehicle, and b) have done their homework, and know perfectly well what book value is, what loan value is, and what sorts of problems the model in question is prone to - and will ask if those have been looked at and to see the mechanic’s report.
So anyway, off I go to see something I thought would work, a PT Cruiser. Half an hour’s drive later, that foot needs a good shot of espresso. No good. But on the lot there is a minivan, so I ask to test drive it. That’s when the fun begins.
The van itself is very nice. The salesman is very nice. But when I ask about trade-in, he says the price is set on the assumption there will be a trade-in. That didn’t sound right, so I asked him to run book value on the car for me.
“Book value? What do you mean?” he asks, in tones of mystification. “If you don’t take it now, the offer won’t be good later.”
“Look, Joe. If you use pressure tactics on me, I’ll either push back or walk away. I know better, so let’s try again. Are you seriously telling me that a 7 year old van with 70,000 miles on it (which isn’t bad for a van that age) is worth 14K?” He hedged, and hemmed, and suggested I take it to show my husband, which I did. I wanted to give them a deposit, as I really did like the van and had an elsewhere to be. “Oh, we don’t take deposits. You either buy today or not.” I shrugged. “Ok, if it’s gone it wasn’t meant to be.” Funny thing - they took my deposit. Then I met a friend for lunch and went home to do my homework.
And guess what? Not only wasn’t the van worth 14K, it wasn’t worth the 10K painted on the window, not by a factor of 20%. So since I had given them a deposit on it, I went back and asked for my money back. They tried valiantly to find a way to get me to take the thing anyway, coming down on the price to where I thought they really ought to have been in the first place, but by that point I was thoroughly ticked for being treated as if I hadn’t the sense of a new-hatched waterbug. And if that weren’t enough (it was) I wasn’t trusting anything, including the mechanic’s review, so finally I got my check back and walked out the door.
So meanwhile I’d found another one online - same list price, but a dealer in Illinois without a single unresolved BBB complaint (I checked) for one that is 3 years and about 40,000 miles newer. I called - yep, the van was still there. So I went on over, to be met by their internet sales manager. She took me out to drive it first thing, setting it up so I got some city and some highway driving. She popped the hood. She showed me the mechanic’s checklist and went over it with me. She showed me the car’s maintenance history, what they’d paid for it and what they’d put into it, and what their profit margin was. She printed out the book value for me (comfortably above what she was selling it at, because while when it had come in it was considered a three year old car, now that the 2007’s were out, it’s considered four years old.) And in the space of about 40 minutes, she sold me a car.
So there is a new dragon in the driveway. This one is burgundy, and mid-level instead of the top-of-the-line thing that has earned an honorable retirement. But it has the bells and whistles I need, if not all those I’ve come to enjoy, and even after an hour and a half’s drive home, nothing was napping. And since, according to our son, any minivan is a dragon, and this one is dark red, he has named her Dragon Firewing.
And I’m going to go order a gefilte-fish emblem for her.