The adjustor for our insurance company told me on Friday afternoon that I needed to retrieve personal possessions from my husband’s car. That was fine. But he said I had until Tuesday morning, and somehow or other that message missed one of the necessary recipients. That would be the tow yard.
So early this afternoon, having finally managed to contact someone who could give me directions, I betook myself there, only to find that the car had been taken to the insurance company’s private lot first thing this morning. I called the adjustor and pointed out, very politely, that the weekend does not provide opportunity for retrieval of possessions because the tow yard office is closed, and so I’d been given no time whatsoever to retrieve things. And now, instead of being a half hour away, the car is a bit above an hour away.
I have recieved profuse apologies for the mess-up, with the comment that the retrieval folks are never that quick off the mark. Well, perhaps that’s “hardly ever”. They did offer to pay the gas for me to make the longer drive, and really, at this point that’s all that they can realistically do. But they can’t give me back my time either today or tomorrow, and it’s that, far more than gas money, that distressed me.